With more than 300 shops, about 1,200 employees and roughly one million customers per year Pitstop is one of the biggest workshop chains in Germany.
So it's about time to lead the company into the digital future with a ERP system that deserves its name. No more paperwork or managing multiple software tools to get the job done but only one system that does it all: customer management, administration of inventory, quotations, orders, invoices, cash system… How could they even work without this?
In a six month process we took the project from a great idea with a narrow time scale to a product that was ready for daily work in the shops.
Even though an ERP system will hardly be seen by customers, it is part of the Pitstop world and therefore we based the color palette on the corporate colors of the brand.
One of the main tasks was to find a proper design system that would work throughout the whole system starting with typography.
Based on Google Material Design we created a component library from icon buttons to compound objects. For some use cases we had to come up with custom controls.
After developing an extensive control library the biggest part of the project was to cover all of the user stories with a proper flow to make sure users were guided intuitively through the process while being busy on a stressful workshop day.
With an international development team and in collaboration with the product owners we created a solution for every use case in the day to day work.
In addition to the ERP system of Pitstop we created a redesign concept for the website of the company. Many ordering processes can be set off here so it is an important step to turn users into customers.
